Warranty

To ensure customer satisfaction and maintain a high standard of service quality.

Fluidra provides warranty coverage for products with technical defects arising from:

Default warranty period: 12 months from the purchase date stated on the contract/invoice. If no documents are available, the warranty period will be counted as 12 months from the warehouse release date.

Inspection and troubleshooting.
Replacement of defective components.
Product replacement when the defect is confirmed to be from the manufacturer.
Fluidra is not responsible for any additional costs incurred during the equipment downtime.

Install, operate, and maintain the equipment in accordance with the manual and catalogue.
Store the product properly to avoid impact, deformation, or moisture damage.
Provide complete information when requesting warranty service.
Recommendation: Maintain an equipment operation log.

Products that are beyond the warranty period.
Damage caused by natural disasters (storms, floods, lightning, etc.).
Incorrect installation or maintenance not performed according to the guidelines.
Damage caused by external factors: impact, deformation, breakage, insect intrusion, etc.
Unstable power supply or sudden voltage fluctuations.
Products that have been disassembled or repaired by a third party, or do not use Fluidra-approved components.
Hand-carried/privately imported products not distributed by Fluidra.
Accessories: Warranty does not apply.
In force majeure situations, both parties will discuss and negotiate to find an appropriate solution.

Customers are required to follow the warranty procedure as instructed by Fluidra’s technical team.
In cases where the product must be returned to the factory:
If the issue is determined not to be a product defect, Fluidra will not provide warranty service and will not return the product.